Frequently Asked Questions


What is an editable template

An editable template is a digital PDF file that has a built-in editable text feature, allowing you to type in your own text at home using Adobe Reader.

Will I receive anything in the mail?

No! Editable templates are digital files that are delivered electronically via instant download links. You will not receive any printed material. 

Software Requirements

What software do I need?

All you need is the FREE Adobe Reader on your computer! Most computers will already have this installed but check that you are using one of the latest versions. 

The latest version is called “Adobe Acrobat Reader DC” and you can download (or update your earlier version) for FREE quickly and easily here:

Editable templates will only work in Adobe Reader.

Will your templates work on a mobile device (phone, tablet etc)

No! Editable templates will not work on your mobile device. You will need to download, edit and print your templates from your laptop or computer. 

Will your templates work on a Macbook?

Yes! I actually design and use them on my Macbook Pro 🙂

However, you will need to make sure that you open your templates in Adobe Reader and NOT in Preview (the default PDF viewer on a Mac). Mac users should follow my easy step-by-step instructions to set up Adobe Reader before purchase. 

Editing & Personalizing

How do I personalize the templates?

To personalize your template simply open it in Adobe Reader, highlight my sample text and start typing in your own! 

See how easy it is in this video tutorial

Do I need to pay an Adobe Subscription?

No! You do not need to pay for an Adobe Subscription or other fees to edit and print my templates. Just highlight my sample to edit and use the Adobe Reader Menu options to save and print.

How do I know which areas of the template I can type in?

Once you open the template in Adobe Reader, text areas that you can type in will be highlighted with a bluish/gray box. Any text in these shaded boxes can be edited. 

These shaded boxes don’t print out, they are just used as a guide to show you where the editable text fields are. 

How do I save my changes?

Save your changes by simply clicking on the menu options “File” > “Save As…” when in Adobe Reader. 

Can I change any of the colors or graphics in your templates?

No! Adobe Reader does not allow you to change any of the colors of the backgrounds or graphics. Additionally each template is locked and they won’t open in graphics design programs (such as Photoshop, Illustrator etc). 

Do I need to install any fonts?

No! All fonts that you see in my listing photos are already embedded within the file. You simply open the file in Adobe Reader and start typing over my sample text.

Can I insert a photo?

No! You won’t be able to insert any photos or images.

Printing and Paper

How do I print the template?

My editable templates are designed to print at home on your color printer. 

Don’t have one? Print them at a copy shop such as Staples, Office Depot, Office Max, Fedex/Kinkos, even Officeworks in Australia! Simply personalize and save the template to a USB flash drive to take to your local copy shop. 

My templates are not JPGs or photo files so cannot be printed at a photo lab.

What kind of paper should I use?

Templates are formatted for US Letter sized paper (8.5 x 11 inches) but print perfectly on A4 sized paper too. 

For Gift Tickets & Gift Card Holders: I recommend printing on the thickest white Cardstock your printer will allow. Generally 110lb (300gsm) weight is ideal, but you can use whatever you have available at home!

For Prescription Labels: I recommend printing on a medium weight white paper and attach the labels to your jars/bottles using double-sided tape. I actually like to use regular white computer paper! Unless specified in the listing description, my templates aren’t formatted for pre-cut Avery products. If you wish to print as a sticker you can use full-sheet sticker/label paper and cut out after printing.

For Coupon Booklets: I recommend printing on a medium weight white paper. I like to use regular computer paper!

How many times can I print the template?

You can edit & print the template as many times as you like.

Can I email out the template?

My editable templates are printable files and not suited for emailing. In addition, fonts in editable files will look different depending on which program the viewer uses to open the email. 

If you wish to email out your gift ticket, please contact me using the form at the bottom of this page.

Can I print at my local copy shop (such as Staples etc)

Sure can! Thousands of customers have printed their templates at copy shops like Staples, Office Depot, Office Max, Fedex/Kinkos, Officeworks in Australia etc and they print beautifully. Remember to ask them to set their scaling to “None” (or “Actual Size”) when printing. 

If you wish to print at a professional printer please check first to see if they use Adobe Reader, otherwise they may encounter issues when opening the template.

Can I upload my template to a copy shop using their Online Uploader?

No! Online uploaders do not work with my editable files. Fonts will often revert back to standard fonts using these uploaders.  

I recommend physically taking your files on a USB directly into your local copy shop.

Can I print at photo lab?

No! Editable templates are PDF files, not JPG or photo files, and cannot be printed at a photo lab (or places like Snapfish or Vistaprint). 

Can I print on Avery label paper?

No! Generally my templates aren’t formatted to print on any kind of pre-formatted or pre-cut label paper unless specified in the listing details.

If you wish to print as stickers on label paper, please choose the full-sheet sticker/label paper and cut out the designs after printing. 

Will the template print exactly the same color that I see on my computer?

Generally you will see slight variations in the color of your printed template from what you can see on your computer screen. 

This is because not only do the colors vary from monitor to monitor, but will also vary depending on the type of paper you choose, your printer and your printer settings. 

For example printing on a laser printer (such as at a copy shop like Staples etc) will result in darker colors than printing on a home ink-jet printer. 

Downloading Templates

How are the templates delivered?

Immediately after your payment has completed, you can download your files from Your Account (which is automatically created when you make a purchase).

You will also receive an email shortly after purchase with your receipt number and a copy of the download links. 

How many times can I download the template?

Templates are available to download for an unlimited time period. 

However, you can only download your templates a maximum of ten (15) times each. The maximum download limit is to prevent fraudulent file-sharing of my templates. 

Remember, once you have downloaded your file please save it to a folder on your computer – this way you have access to it forever! 

Help, Support & Troubleshooting

I’m not good with computers and might need help once I have received the file. What support do you offer?

Make sure you download your Instructions file. This will help you personalize, print and assemble (if required) your template.

The instructions are very detailed, but if you find you need some extra help or something is not working exactly the way you would like it to, then I am available to help in any way I can – you can contact me using the form at the bottom of this page.

You can also visit my Troubleshooting page to quickly resolve common issues. 

I have purchased a template, but I am having some difficulties – can you help?

Take a look at my Troubleshooting page to quickly resolve your issue!

If that doesn’t help, contact me using the form at the bottom of this page – please give me as much detail as you can so I give you specific advice.

I have a question that isn’t answered here!

Please ask your question using the contact me using the form at the bottom of this page and I will reply as soon as I can

Terms of Use

Can I forward the templates to my friends and family for them to use?

Please respect the time & effort it takes to create my templates and do not distribute the files to friends or family – I would love you to refer them to my shop instead! 

Can I resell your templates?

No! Commercial Use and mass production are not permitted. You cannot resell my printable templates or the finished products. 

Please see my full Terms of Use for more details. 

Still have questions?

Fill in the form below and I will reply within 24 hours (excluding weekends).

  • Accepted file types: pdf, gif, png, jpg, zip, Max. file size: 50 MB.
  • Accepted file types: pdf, gif, png, jpg, zip, Max. file size: 50 MB.

Scroll to Top